How to fix the Skype Not Working issue?

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The fact that Skype offers free online messaging, calling and low rate international calling has led to a surge in its application in the businesses. Although using Skype is pretty simple, but sometime, issues arise with it creating problems for the users. The Skype Not Working is a very common problem faced by the users every now and then. But the good news is that there are different easy ways in which they can fix this problem without requiring much technical expertise. This article provides such ways to help the users solve their Skype Not Working issue whenever encountered.

Common reasons for Skype Not Working

There can be various reasons as to why Skype installed in your device is not working in the way it should. Once you get to know the actual problem, it becomes way much easier for you to apply the remedial measures to fix this issue. Some of the prominent reasons that cause the Skype not working problem are listed below.

  1. You do not have a good internet connection.
  2. The Skype version that you are using is outdated.
  3. Your device does not meet the prescribed system requirements.
  4. Any third-party software installed in your device is interfering with Skype.
  5. Important updates are missing from your device.
  6. Firewall settings are blocking your Skype.
  7. In case you have denied important permissions to Skype, certain features might not work properly. 
  8. Issues from the Microsoft server can also create Skype not working problem.

How to fix the Skype Not Working issue?

To help the users fix the not working problem of their Skype account, some basic troubleshooting steps are discussed below. Even those with very little technical knowledge will be able to follow the steps provided and fix the Skype not working problem on their own.

Fix issues with your internet connection

First of all, check for issues with your internet connection before you proceed with other troubleshooting methods. If the problem is with your internet, simply fixing that can resolve the Skype not working.

Make sure that the speed of your internet is fairly good by loading web pages in your browser. If you are unable to load pages check if you haven’t turned on airplane mode or your data pack has not expired. Restarting your router or modem can also help. If everything is all right and you are still not getting good speed, you might need to contact your Internet Service Provider to fix the issues with your internet.

Update Skype to the latest version

In case you are using an older version of Skype, you need to update it to the latest version to fix the working issues. Below given are the steps to update Skype on Windows and Mac device.

To update Skype on Windows 7 & 8 from within the app:

  • Sign in to your Skype account.
  • Tap on the ‘Help’ option.
  • Click on ‘Check for updates manually’. 
  • If updates are available, you will get the option to install those updates.

To update Skype on Mac from within the app:

  • Sign in to your Skype account.
  • Select Skype from the toolbar.
  • Click on ‘Check for updates’.
  • If updates are available, you will get the option to install those updates.

Temporarily disable third-party software in your device

In case any program, especially an antivirus or firewall, is running in your system, you might need to temporarily disable them for Skype to work properly. After you are done using Skype, you must remember to start those services.

Check for important system updates

Whether you are using a desktop or mobile device, it is important that your operating system is updated to its latest version. An outdated device can create issues with Skype and to fix this, you need to download the latest system updates in your device.

Try resetting Skype to fix the working issue

Sometimes the not working of Skype can be fixed by resetting it. The following are the steps for resetting Skype:

  • Click on the Windows + I icon to open the Windows settings.
  • Now tap the ‘Apps & features’ button and locate Skype.
  • Tap on Skype, go to ‘Advanced’ options and click on the ‘Reset’ button.

Check your system requirements

Make sure that your system fulfills the following requirements for Skype to work without any trouble:

For Windows:

  • Version: Windows 10 Version 1507 or above, Windows 8.1, Windows 8, Windows 7 (32-bit and 64-bit versions supported)
  • Processor: At least 1 GHz
  • RAM: At least 512 MB
  • Additional software: DirectX v9.0 or higher

For Mac:

  • Version: Mac OS X 10.10 or higher
  • Processor: At least 1 GHz Intel processor (Core 2 Duo)
  • RAM: At least 1 GB
  • Additional software: The latest version of QuickTime

For Android:

  • Version: Android OS 4.0.4 or higher
  • Hardware: Varies with manufacturer – see note below
  • Free Space: At least 32 MB

For iOS:

  • Version: iOS 10 or higher

Reinstall Skype in your device

If nothing else works and you are still facing problems with your Skype, you need to reinstall it in your device. To do this, first remove Skype by visiting the control panel and then reinstall it from the official website of Microsoft.

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